Service Hub

The Service Hub is part of the HubSpot CRM platform to accelerate your business growth. Today's customers are more demanding than ever and expect real-time, personalised communication in the channel they choose. Service Hub is designed to provide customers with a seamless customer experience to meet today's demanding expectations.

It’s important to respond quickly in customer service and help the customer in every situation. The Service Hub helps to keep customers happy even when facing challenges.

Popular features:

Tickets

When facing issues, customer data can be easily recorded on a ticket and forwarded to the right person to resolve the issue.

Live chat ja chatbot

Live chat is a low-threshold communication channel, allowing you to communicate with customers quickly. Chatbot helps outside customer service hours.

Customer service automation

Customer service automation makes your customer service’s job easier and improves the customer experience.

Measuring customer satisfaction

Measuring customer satisfaction through customer feedback is vital for a competitive business. Service Hub has built-in tools for measuring customer satisfaction.

Knowledge Base

A knowledge base or article database is built using frequently asked questions to speed up customer service situations.

Shared Inbox

Shared Inbox to speed up response time to customer communications and ease collaboration.

A multi-channel, easy-to-manage software for the customer service

Service Hub provides the tools to integrate multi-channel customer service, sales and marketing, enabling customer experience improvement and business growth. With accessibility to key content, common channels for customer communication and the ability to collect feedback and other data in a single system, Service Hub is a powerful tool for customer service.